FAQ

Our ordering process

The contents of the upcoming mixed treat boxes are updated and announced on Social Media. Orders can be placed via the website while stocks last.

You can then collect your order from my registered home kitchen (Northland, Wellington) between 1pm – 7pm for the date that you have ordered for or by arrangement. Alternatively I offer NZ wide courier at your own risk for an additional fee. 

What if I can’t pick up at that time?

Get in touch with me prior to placing your order and I can see what can be arranged to collect on a different date. Some items can be couriered at your own risk for an additional fee.

What’s in the box?

Each box has 8 pieces of delicious keto slice of your choosing! Each slice is approximately 5.5cm x 5.5cm.

Can I choose what’s in the box?

Yup! Check out the customisable keto treat boxes to choose your favourites!

What if I want something that’s not in the box this week?

Get in touch! Lets see what we can do!

How long do the slices last?

They will last for five days in the refrigerator and two months in the freezer. I suggest keeping them in the freezer and pulling them out as required. They may not be their best the longer they are in the fridge, this is why freezer is best.

Do you wholesale?

Tracy Bakes Keto is currently bring on new stockists! 

I offer wholesale items to cafes and restaurants for over the counter service. Items must be refrigerated. Get in touch to have Tracy Bakes Keto treats in your café.

Can I get your treats anywhere else?

Current Stockists: 

New World Railway Metro and Kiosk (Wellington), New World Thorndon (Wellington), Fudge ‘n Hell (Upper Hutt), The Sustainable Pantry (Waihi), Waihi Beach Bakery (Waihi) 

Currently you can buy individual slices when in stock, otherwise stay tuned on social media for updates. 

What ingredients do you use? What are the Macros for each slice?

Check out the Ingredients and Macros tab for more information. 

Can you make keto items with specific dietary requirements?

Get in touch with me to discuss your needs and I’ll do my best to accommodate you.

Do you do courier or delivery?

I offer NZ wide courier at your own risk for an additional fee and package your goods in a safe way to travel, but can take no responsibility if goods are damaged, lost or delayed. Once they leave my safe hands, it is no longer in my control. 

Please see the Shipping Terms and Conditions before placing your order. 

Do you do custom keto orders or keto experimenting?

We sure do! If you want something specific let me know – I love a challenge! If you can dream it I can do it. Mostly. Get in touch to discuss!

Can I have your recipe?

My tried and tested recipes are a trade secret so unfortunately I do not share them. 

You can check out the Facebook and Instagram pages for some recipes, inspiration, meal ideas and keto colabs.

Do you follow keto way of eating?

Yes! I have been eating keto since May 2019 and I love it!

Health Disclaimer

Please note that I am not a medical or nutritional professional. All information regarding ingredients, recommendations or information expressed by me should not be taken as medical advice. You should always consult with your doctor before starting any diet or exercise program. 

Nutritional Information and dietary macros are calculated by me, using personal experience and I aim to be as accurate as possible. Any nutritional information for recipes provided or for products supplied are provided as a courtesy and I encourage you to conduct your own research. 

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